Contact Us
This website is operated by the Spin Galaxy team. We publish independent reviews of online casinos and slot games for players in New Zealand. If you have a question about our content, we are happy to hear from you.
How to Reach Us
The best way to contact our team is by email:
You can write to us about:
- Questions about a review: how we rated a casino, what our criteria are, or how we reached a conclusion.
- Corrections: if you spot outdated or inaccurate information, such as a changed bonus term, a payment method or a licence detail, please tell us and include a link to the page concerned.
- Partnerships: enquiries about working with us. Please note that commercial relationships never guarantee a positive review.
Response Times
Our team is available Monday to Friday, during standard New Zealand business hours. We aim to reply to most emails within 2 to 3 business days. Messages received on weekends or public holidays will be answered on the next working day. Correction requests that affect accuracy are prioritised.
What We Cannot Help With
This website is not a casino. We do not operate any gambling services, hold player accounts or handle payments. This means we cannot help with:
- Account registration, verification or login problems
- Deposits or withdrawals
- Bonuses, promotions or wagering requirements at an operator
- Disputes with a casino
For any of these issues, please contact the operator's own customer support directly. Their contact details are normally found on their official website or inside your account.
Need Help With Gambling?
If gambling is causing you or someone close to you harm, free and confidential support is available in New Zealand.
- Gambling Helpline NZ: 0800 654 655
- Website: https://gamblinghelpline.co.nz
Gambling should always be entertainment, never a way to make money. You must be 18 or older to gamble in New Zealand. If you feel your play is getting out of control, please take a break and reach out for support.
Before You Write
To help us respond quickly, please include the name of the page or review you are asking about and a clear description of your question. Please do not send passwords, banking details or other sensitive personal information by email.